Privacy Policy and Terms

When you use UpApp, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.

This notice describes the personal data (“data”) we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights key points about our privacy practices.

A. Scope

This notice applies to users of UpApp’s services anywhere in the world, including users of UpApp’s apps, websites, features, or other services.

A. The data we collect

UpApp collects data: 

• provided by users to UpApp, such as during account creation

• created during use of our services, such as location, app usage, and device data

• from other sources, such as other users or account owners, business partners, vendors, insurance and financial solution providers, and governmental authorities

For your convenience, we’ve provided a visual summary of the data we collect and how we use it.

UpApp collects the following data:

1. Data provided by users. This includes:

• User profile information: We collect data when users create or update their UpApp accounts, or place orders via guest checkout features. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), all services providers  ’s license and other government issued documents (which may include identification numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of persons, emergency contact information, user settings, and evidence of health or fitness to provide services using UpApp apps. 

• Background check information (contractor and services providers): This includes information submitted during the person application process, such as person history or criminal record (where permitted by law), license status, known aliases, prior addresses, and right to work. This information may be collected by an authorized vendor on UpApp’s behalf.

• Identity verification photos: This includes photos of users (such as, selfies) and/or their government issued identifications (such as, all services providers  ’s license or passports). Such photos may be used to verify a user’s identity, such as through facial verification technologies. Please see the section titled “How we use personal data” for more information regarding how user photos are used for safety and security purposes, including identity verification.

• Demographic data: We may collect demographic data about users, such as birth date/age, gender or occupation, when required for certain UpApp services or programs, such as UpApp Cash or safety features that allow women users to set a preference to provide or receive services to/from other women (“Women service  Preference”). We may also collect demographic data, such as age group and household composition, through user surveys, and use this information to offer UpApp products and services that are likely to be of interest to you.

We may also infer demographic data from other data collected from users. For example, we may infer a user’s gender based on their first name to enable safety features, such as the Women contractor Preference, or to display personalized ads for third party products or services. See the section titled “How we use personal data” below for more information.

• User content: We collect the data submitted by users when they contact UpApp customer support (including  via phone chat or video conferencing tools), provide ratings or feedback for other users or otherwise contact UpApp. This may include photographs, or audio or video recordings submitted by users in connection with a customer support request. This also includes metadata relating to the method you use to communicate with UpApp. The contents of photos and recordings submitted by users are subject to UpApp Community Guidelines (except that such guidelines do not apply to users in others countries).

In certain jurisdictions, users can record the audio and/or video of their services  through an in-app feature or using a dashcam or CCTV. In app recordings are encrypted and stored on users’ devices, and are only shared with UpApp if submitted by the users in connection with safety incidents.

• Travel information: We collect travel itinerary information, including times and dates of upcoming services, from users of our feature. We collect such information: (i) when users manually input their information into their UpApp service itinerary; or (2) if authorized by users to access their email account, from travel-related email confirmations. If so authorized, UpApp will only access users’ email accounts to collect service itinerary information to enable the UpApp  feature, and will adhere to the applicable email provider policies, including Google’s API Services User Data Policy, which impose certain limitations on the use of data collected from users’ email accounts. Users may remove UpApp’s access to their email accounts at any time either in-app or through their email service provider settings. Detailed information on how to remove email account access is available.

2. Data created during use of our services. This includes: 

• Location data (contractor and service provider person): We collect precise or approximate location data from service provider and persons’ mobile devices when the UpApp app is running in the foreground (app open and on-screen) or background (app open but not on-screen).

• Location data (all users). We collect precise or approximate location information from both and order recipients’ mobile devices if they enable us to do so via their device settings.

UpApp collects such data from the time a service provider or order is requested until it is finished, and any time the app is running in the foreground (app open and on-screen). See “Choice and transparency” below for information on how both users  and order recipients can enable precise location data of the work.

all users  and order recipients may use the UpApp apps without enabling service of location data from their mobile devices. However, this may affect certain features in the UpApp apps. For example, a contractor who has not enabled precise location data will have to manually enter their work location.

In addition, precise location data collected from a provider’s device during a job is linked to the provider’s account, even if the contractor has not enabled precise location for the job data to be collected from their device. This data is used for purposes such as receipt generation, customer support, fraud detection, insurance, and litigation.

• Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided; job or work details (such as date and time, requested of job and work off addresses, distance traveled and job ordered); and payment transaction information (such a  name and location, amount charged, and payment method). We also associate a user’s name with that of anyone who uses their promotion code if is any.

• Usage data: We collect data about how users interact with our services. This includes access dates and times, app features or pages viewed, browser type, and app crashes and other system activity.

• Device data: We collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.

• Communications data: We collect data regarding phone, text or in-app communications between users that are enabled through UpApp’s apps. This includes date and time, as well as the content of text or in-app messages. We may also collect the content of phone calls solely where users are notified in advance that the call may be recorded.

3. Data from other sources. These include:

• users participating in our referral programs. For example, when a user refers another person, we receive the referred person’s data from that user.

• UpApp account owners who request services for or on behalf of other users (such as friends or family members), or who enable other users to request or receive services through their business accounts (such as owners of UpApp accounts).

• users or others providing information in connection with claims or disputes.

• UpApp business partners through which users create or access their UpApp account, such as payment providers, social media services, or apps or websites that use UpApp’s APIs or whose APIs UpApp uses. 

• UpApp business partners in connection with debit or credit cards issued by a financial institution in partnership with UpApp to the extent disclosed in the terms and conditions for the card.

• vendors who help us verify users’ identity, background information, and eligibility to work, or who screen users in connection with sanctions, anti-money laundering, or know-your-customer requirements. 

• insurance,  services providers for a persons.

• partner services providers companies (for all services listed  persons who use our services through an account associated with such a company).

• publicly available sources.

• marketing service providers or data resellers whose data UpApp uses for marketing or research.

• law enforcement officials, public health officials, and other government authorities.

B. How we use personal data

UpApp uses data to enable reliable and convenient multiple services. We also use such data:

• to enhance the safety and security of our users and services

• for customer support  

• for research and development  

• to enable communications between users 

• for marketing and advertising

• to send non-marketing communications to users

• in connection with legal proceedings

For your convenience, we’ve provided a visual summary of the data we collect and how we use it.

We use the data we collect:

1. To provide our services. UpApp uses data to provide, personalize, maintain, and improve our services.

This includes using data to:

• create/update accounts.

• enable all services providers  ation, all services provider’s   and other services/features, such as:

◦ using location data to navigate contractor pick-ups and order drop-offs, calculate ETAs, and track the progress of jobs or all services providers   .

◦ features that involve data sharing, such as sharing all services providers    first name and vehicle information with contractors to facilitate pick-ups, user profile and jobs or works details for ETA sharing and fare splitting, and user ratings and compliments.

◦ match available all services providers   s and all services providers    persons to users requesting services. Users can be matched based on availability, location/proximity, user settings/preferences and other factors such as likelihood to accept a jobs or works based on their past behavior or preferences.

◦ features that facilitate use of our services by those with disabilities.

◦ features that involve account linking, such as linking of email to create UpApp Travel itineraries and linking of rewards programs to enable partnership benefits (such as with Marriott Bonvoy). 

• enable dynamic pricing, in which job prices, or all services providers   fees are determined based on factors such as estimated time and distance, predicted route, estimated traffic, and the current number of users requesting or providing services.

• process payments.

• personalize users’ accounts. For example, we may present order recipients with personalized job or job recommendations based on their prior orders.

• facilitate insurance, vehicle, invoicing, or financing solutions.

• provide users with jobs or works or all services providers   updates, generate receipts, and inform them of changes to our terms, services, or policies.

• perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems.

UpApp performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, are compatible with such uses, or on the grounds that they are necessary for purposes of UpApp’s and its users’ legitimate interests.

2. Safety and security. We use data to help maintain the safety, security, and integrity of our services and users. This includes:

• verifying users’ identity and eligibility to provide all services providers  ation or all services providers  , including through reviews of background checks, to help prevent use of our services by unsafe all services providers  s and/or contractors.

In certain regions, this includes UpApp’s Real-Time ID Check feature, which prompts all services providers  s and all services providers   persons to share a selfie before going online to help ensure that the all services providers   or all services providers   person using the app matches the UpApp account we have on file. We may also use this feature for other verification purposes such as verifying change of bank account information or regaining account access.

In addition, we may use facial recognition technology to process user profile photographs, identification photographs, or other user-submitted photographs to prevent identity-borrowing or use of our services by unauthorized all services providers  s or all services providers   people.

We may also use selfies to verify that users are wearing masks, helmets or other safety gear through the use of object verification technology.

In some countries, contractors may be required to verify their identity to use cash and certain other payment methods. In such cases, UpApp allows contractors to provide their ID number and/or a photo of their identification card to complete such verifications. Please see for more information about contractor identity verification.

Similarly, order recipients may be required to provide their age and an image of their government issued identification to verify their eligibility to order and receive alcohol all services providers  . Please see for more information about order recipient identity verification.

• using data from all services providers  s’ or all services providers   persons’ devices to detect unsafe job behavior such as speeding or harsh braking and acceleration, and to inform them of safer job practices. We also use data from all services providers   persons’ devices to verify the type of vehicles they used to provide all services providers  .

• using all services providers   location information, and communications between contractors and all services providers  s, to identify cancellation fees earned or induced through fraud. For example, if we determine that a all services providers   is delaying a contractor pickup in order to induce a cancellation, we will not charge the contractor a cancellation fee and will adjust the amounts paid to the all services providers   to omit such a fee. To object to such an adjustment, please contact UpApp CUSTOMER SUPPORT.

• using device, location, user profile, usage, and other data to prevent, detect, and combat other types of fraud. This includes identifying fraudulent accounts or uses of our services, preventing use of our services by unauthorized all services providers  s or all services providers   persons, verifying user identities in connection with certain payment methods, and preventing and combating unauthorized access to users’ accounts. In some cases, such as when a user is determined to be abusing UpApp’s referral program or has submitted fraudulent documents, such behavior may result in automatic deactivation, or in the European Union or where otherwise required by law, deactivation after human review. To object to such a deactivation, please contact UpApp customer support.

• using user ratings, reported incidents, and other feedback to encourage compliance with our COMMUNITY GUIDELINES and as grounds for deactivating users with low ratings or who otherwise violated such guidelines in certain countries. In the European Union or where otherwise required by law, such deactivation occurs only after human review and/or the possibility to appeal. For more information about how ratings are determined and used, PLEASE CONTACT US for contractor ratings, for all services providers   ratings, and for all services providers   person ratings. To object to such a deactivation, please contact us.

• using all services providers   data (such as past jobs or works information and reported incident rates) and contractor data (such as past jobs or works information, cancellation and reported incident rates, account information, ratings information, and current pick-up and drop-off location) to predict and help avoid pairings of users that may result in increased risk of conflict (for instance, because one user previously gave the other a one-star rating).

• sharing user name, location, phone number, vehicle details and other relevant information with third-party companies that support the management and de-escalation of interpersonal conflicts that may occur between users while on a jobs or works or in the process of making a all services providers  .

UpApp performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, and/or for purposes of the legitimate safety and security interests of UpApp, our users and members of the general public.

3. Customer support. UpApp uses the information we collect (which may include call recordings) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.

UpApp performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users or for purposes of UpApp’s legitimate interest in monitoring and improving its customer support services.

4. Research and development. We use data for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us make our services more convenient and easy-to-use, enhance the safety and security of our services, and develop new services and features.

UpApp performs the above activities on the grounds that they are necessary for purposes of UpApp’s legitimate interests in improving and developing new services and features.

5. Enabling communications between users. For example, a all services providers   may message or call a contractor to confirm a pick-up location, a contractor may call a all services providers   to retrieve a lost item, or a job or all services providers   person may contact an order recipient with information about their order.

UpApp performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users.

6. Marketing and Advertising. UpApp uses data (other than Guest Users’ data) to market its services, and those of UpApp partners. This may include:

• Sending emails, text messages, push notification, and in-app messages or other communications marketing or advertising UpApp products, services, features, offers, promotions, sweepstakes, news and events.

This may include using location, jobs or works and order history, device data and usage data to send marketing communications that are personalized based on users’ observed or inferred interests and characteristics. For example, we may send push notifications suggesting a user’s favorite destinations or merchants, or in-app messages offering discounts or promo for products or merchants similar to those a user has previously ordered. 

• Displaying UpApp advertising on third party apps or websites. This includes using location, jobs or works and order history, device data and usage data, and sharing hashed email addresses and device or user identifiers with advertising partners (such as Facebook and TikTok), to personalize such ads to users’ interests.

• Displaying third party advertising in UpApp’s apps or in connection with our services.

This includes ads for jobs or merchants that are available on UpApp’s apps. These ads (which are identified as “Sponsored Listings” in UpApp’s apps) include recommendations that are personalized based on users’ location and order histories.

This also includes ads for other third party products or services that are personalized based on users’ observed or inferred interests and characteristics, which we determine using data such as approximate location, jobs or works information and history, usage data, demographic data (which may include inferred gender), and device or user identifiers.

This also includes ads that are personalized based on data about the current jobs or works or all services providers   request, including time of request and services requested. For example, if a user requests a jobs or works to a supermarket, we may display in-app ads for third party products that may be available at that supermarket. 

• Measuring the effectiveness of UpApp’s ads, and of third party ads displayed in UpApp’s apps or in connection with our services.

UpApp performs the above activities on the grounds that they are necessary for purposes of UpApp’s legitimate interests in informing users about UpApp services and features or those offered by UpApp partners. See the sections titled “Choice and transparency” and “Marketing and advertising choices” for information on your choices regarding how UpApp may use your data for marketing and advertising.

7. Non-marketing communications. UpApp may use data to send surveys and other communications that are not for the purpose of marketing the services or products of UpApp or its partners. We may also send users communications regarding elections, ballots, referenda, and other political processes that relate to our services. For example, UpApp has notified some users by email of ballot measures or pending legislation relating to UpApp’s services in those users’ areas.

UpApp performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, or for purposes of UpApp’s and its users’ legitimate interests in informing users about events that may have an impact on their use of UpApp services.

8. Legal proceedings and requirements. We use data to investigate or address claims or disputes relating to use of UpApp’s services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement.

UpApp performs the above activities on the grounds that they are necessary for purposes of UpApp’s legitimate interests in investigating and responding to claims and disputes relating to use of UpApp’s services and features, and/or necessary for compliance with applicable legal requirements

D. Data sharing and disclosure

Some of UpApp’s services and features require that we share data with other users or at a user’s request. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.

UpApp may share data:

1. With other users

This includes sharing:

• contractorss’ first name, rating, and pickup and/or dropoff locations with services providers s.

• contractorss’ first name with other contractorss in a carpool jobs or works. contractorss in carpool jobs or workss may also see the dropoff location of the other contractorss.

• order recipients’ first name, jobs address, and order information with the jobs or merchant and, for order works, with the jobs person. We may also share ratings and feedback, or other information to the extent required by law, with the jobs or merchant and, for order works, the jobs person.

• for services providers s and jobs persons, we may share data with the contractors(s), order recipient(s) and services  or merchants, including name and photo; vehicle make, model, color, license plate, and vehicle photo; location (before and during jobs or works); average rating provided by users; total number of jobs or workss; period of time since they signed up to be a services providers  or jobs person; contact information; and services providers  or jobs person profile, including compliments and other feedback submitted by past users.

We also provide contractorss and order recipients with receipts containing information such as a breakdown of amounts charged, services providers  or jobs person first name, photo, and route map. We also include other information on those receipts if required by law.

• for those who participate in UpApp’s referral program, we share certain data of referred users, such as jobs or works count, with the user who referred them, to the extent relevant to determining the referral bonus.

2. At the user’s request

This includes sharing data with:

• Other people at the user’s request. For example, we share a user’s ETA and location with a friend when requested by that user, or a user’s jobs or works information when they split a fare with a friend.

• UpApp business partners. For example, if a user requests a service through a partnership or promotional offering made by a third party, UpApp may share certain data with those third parties. This may include, for example, other services, platforms, apps, or websites that integrate with our APIs; vehicle suppliers or services; those with an API or service with which we integrate; or services , merchants or other UpApp business partners and their users in connection with promotions, contests, or specialized services.

• Emergency services: We offer features that enable users to share their data with police, fire, and ambulance services in the event of an emergency or after certain incidents. For more information, please see the sections below titled “Choice and Transparency” and “Emergency Data Sharing”.  

3. With the general public

Questions or comments from users submitted through public forums such as UpApp blogs and UpApp social media pages may be viewable by the public, including any data included in the questions or comments submitted by a user.

4. With the UpApp account owner

If a user receives services through an account owned by another party, we may share their jobs or works or order information, including location data, with the owner of that account. This occurs, for example, when:

• a contractors uses their employer’s UpApp for Business profile, such as when they take jobs or workss arranged through UpApp Central.

• a services providers  or jobs person uses an account owned by or associated with an UpApp partner transportation company or jobs.

• a contractors takes a jobs or works or a jobs recipient receives an order arranged by a friend or under a family profile.

• a jobs person acts as a substitute (UK only).

In addition, if a user creates an account using an email address affiliated with an UpApp for Business account owner (i.e., their employer), we may use, and share their profile data (such as name and email address) with such account owner, to help that user expense jobs or workss or orders to that UpApp for Business account. This is applicable in all regions except the European Economic Area, the United Kingdom and Switzerland.

5. With UpApp subsidiaries and affiliates

We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, UpApp processes and stores such data in the United States on behalf of its international subsidiaries and affiliates.

6. With UpApp service providers and business partners

These include:

• payment processors and facilitators

• background check and identity verification providers

• cloud storage providers

• Google, in connection with the use of Google Maps in UpApp’s apps (see Google’s privacy policy for information on their collection and use of data)

• social media companies, including Facebook and TikTok, in connection with UpApp’s use of their tools in UpApp’s apps and websites (see Facebook’s privacy policy and TikTok’s privacy policy for information on their collection and use of data) 

• marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers, and other service providers to reach or better understand our users and measure advertising effectiveness

This includes advertising intermediaries, such as Google, Criteo and Rokt, that enable UpApp to display and measure the effectiveness of personalized ads for third party products that are displayed in UpApp’s apps. We share data such as advertising or device identifier, hashed email address, approximate location, and current jobs or works or order information, and the intermediaries use this data to provide their services and such other purposes are disclosed in their privacy notices. Users may opt out from ad personalization in the UpApp app and in the UpApp services  app. For more information regarding these intermediaries’ privacy practices, including how to submit requests to them relating to their handling of personal data, please see their privacy notices linked above.

• research partners, including those performing surveys or research projects in partnership with UpApp or on UpApp’s behalf

• vendors that assist UpApp to enhance the safety and security of UpApp apps and services

• consultants, lawyers, accountants, and other professional service providers

• insurance and financing partners

• airports

• providers of bike and scooters that can be rented through UpApp apps, such as Lime

• third-party vehicle suppliers, including fleet and rental partners

7. For legal reasons or in the event of a dispute

UpApp may share users’ data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.

This includes sharing data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect UpApp’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to use of another person’s credit card, we may be required by law to share your data, including jobs or works or order information, with the owner of that credit card.

For more information, please see UpApp’s Guidelines
This also includes sharing data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

8. With consent

UpApp may share a user’s data other than as described in this notice if we notify the user and they consent to the sharin

E. Data retention and deletion

UpApp retains user data for as long as necessary for the purposes described above, including to provide its services and comply with legal obligations.

UpApp retains user data for as long as necessary for the purposes described above. The period for which we retain user data is determined by the type of data, the category of user to whom the data relates, and the purposes for which we collected the data.

The length for which UpApp retains user data may further be determined by legal and regulatory requirements, purposes of safety, security, and fraud prevention, or by issues relating to the user’s account such as an outstanding credit or an unresolved claim or dispute.

For example, we retain data:

• for the life of users’ accounts if such data is necessary to provide our services. E.g., user profile information and credentials.

• for 7 years if necessary to comply with tax requirements. E.g., services prociders’ and users persons’ jobsor users location information.

• for defined periods as necessary for purposes of safety or fraud prevention. E.g., we retain incomplete services prociders applications for 1 year, and rejected services prociders applications for 7 years.

• after requests for account deletion if necessary for purposes of safety, security, fraud prevention or compliance with legal requirements, or because of issues relating to the user’s account (such as an outstanding credit or an unresolved claim or dispute).

Users may request deletion of their accounts at any time. UpApp may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy.

Users may request deletion of their account at any time through the Settings > Privacy menus in the UpApp app, or through UpApp’s website (contractors s and order recipients; services prociders and users persons; guest checkout users.

Following an account deletion request, UpApp deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements relating to services prociders and users persons, this generally means that we retain their account and data for the applicable statutory retention period after a deletion request. For contractors s and order recipients, their data is generally deleted within 90 days of a deletion request, except where retention is necessary for the above reasons.

UpApp enables users to access and/or control data that UpApp collects, including through: 

• privacy settings

• device permissions

• in-app ratings pages

• marketing choices 

UpApp also enables users to request access to or copies of their data, make changes or updates to their accounts, request deletion of their accounts, or request that UpApp restrict its processing of user data.

A. Privacy settings

The Settings > Privacy menu in the UpApp app allows contractors s and order recipients to set or update their preferences regarding location data collection and sharing, emergency data sharing, and notifications. Our PRIVACY CENTER is also available in web version.

• Location data collection (contractors s and order recipients)

contractors s and order recipients can enable/disable UpApp to collect location data from their mobile devices through their device settings, which can be accessed via the Settings > Privacy > Location menu. 

• Share Live Location (contractors)

contractors s can enable/disable UpApp to share their real-time location data from their mobile devices with their services prociders through their device settings, which can be accessed via the Settings > Privacy > Location menu. 

• Emergency Data Sharing

contractors s may enable UpApp to share real-time location data from their mobile devices with emergency police, fire, and ambulance services. Such data may include approximate location at the time the emergency call was placed; the car’s make, model, color, and license plate information; the contractors ’s name and phone number; pickup and dropoff locations; and the services prociders’s name.

contractors s may enable/disable this feature via the Settings > Privacy > Location menu, or the Safety Center.

services prociders and users persons can also enable/disable Emergency Data Sharing via the App settings > Emergency Data Sharing menu, or the Safety Toolkit.

• Notifications: account and jobsupdates

UpApp provides users with jobsstatus notifications and updates related to activity on their account. These notifications are a necessary part of using the UpApp app and cannot be disabled. However, users may choose the method by which they receive these notifications through the Settings > Privacy menu.

• Notifications: discounts and news

Users may enable UpApp to send push notifications about discounts and news from UpApp. Push notifications may be enabled or disabled through the Settings > Privacy menus in the UpApp app.

• Communications from services  and merchants

While placing an order in the UpApp users app, users may opt-in to share their contact details with certain services  or merchants in order to receive communications from them. Those who opt-in may choose to cease receiving such communications through the Settings > Account > Data Sharing menus in the UpApp users  app.

B. Device permissions

Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider.

C. In-app ratings pages

After every jobs, services prociders and contractors s are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services. For example, contractors  ratings are available to services providers from whom they request transportation, and services providers ratings are available to their contractors.

This 2-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for services prociders and contractors s.

contractors s can see their average rating in the main menu of the UpApp app, and also access a breakdown of their average rating in UpApp’s Privacy.

services providers can see their average rating after tapping their profile photo in the UpApp services providers app.  for more information.

users persons may also be rated by order recipients, services  and merchants.

D. Marketing and advertising choices

UpApp provides users with the following choices regarding how their data is used for purposes of marketing and advertising:

• Personalised marketing communications from UpApp: Users may choose whether UpApp may use their data to send personalised communications (such as, emails, push notifications, and in-app messages) about UpApp products and services. Users may also choose whether to receive any marketing emails or push notifications from UpApp.

• UpApp ads: Users may choose whether their data is used and shared with advertising partners to deliver personalized ads about UpApp products and services on third party apps and websites, or to measure the effectiveness of such ads.

• jobs and merchant ads: Users may choose whether UpApp may use their order and search history to display personalized ads for services  or merchants that are available on UpApp users .

• Third party ads: Users may choose whether UpApp may use their data to display ads for third party products or services that are personalized based on users’ observed or inferred interests and characteristics.

• Cookies and related technologies: For information on how to control UpApp’s use of cookies and related technologies, including for purposes of displaying personalized ads, please see our COOKIE NOTICE.

E. User data requests

UpApp provides users with a variety of ways to learn about, control, and submit questions and comments about UpApp’s handling of their data.

• Accessing data: Users can access data including their profile data and jobsor order history through the UpApp apps or via UpApp’s website. Users can also use our feature to view an online summary of information about their account, such as number of jobsor orders, rating, rewards status, and number of days since they’ve been an UpApp user. Users can also request access to their data (contractors s and order recipients; services providers and users persons.

• Data portability: Users can request a copy of their data using our tool. For an overview of the data available through that tool, please  Users may also request a copy of their data (contractors s and order recipients HERE; services providers and users persons.

• Changing or updating data: Users can edit the name, phone number, email address, payment method, and photo associated with their account through the Settings menu in UpApp’s apps or services prociders portal. Users may also request to update or correct their data (contractors s and order recipients   ; services prociders and users persons).

• Deleting data: Users may request deletion of their account at any time through UpApp’s Privacy Center, or in the Settings > Privacy menus in the UpApp app.

• Objections, restrictions, and complaints: Users may request that we stop using all or some of their data, or that we limit our use of their data (contractors s and order recipients HERE; services providers and users persons. This includes objecting to our use of data that is based on UpApp’s legitimate interests. UpApp may continue to process data after such objection or request to the extent required or permitted by law.

In addition, depending on their location, Users may have the right to file a complaint relating to UpApp’s handling of their data with the data protection authority in their country. For example, users in the European Union and South America may submit such requests to the data protection authorities in the country in which they live.

• Appeal: Users that reside in the U.S. may request a review of our decision in the event UpApp cannot meet or denies a User’s data request. Users may request an appeal of our decision 

We may occasionally update this notice.

We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the UpApp apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.

Use of our services after an update constitutes consent to the updated notice to the extent permitted by law